@inbook {13360,
	title = {Innovative Development of User Services},
	booktitle = {Academic Library Development and Administration in China},
	year = {2016},
	pages = {56-73},
	publisher = {IGI Global Publication},
	organization = {IGI Global Publication},
	address = {Hershey，PA, USA},
	url = {http://www.igi-global.com/book/academic-library-development-administration-china/147103},
	author = {肖珑，刘雅琼}
}